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We are here to help answer any questions you might have.

📚Welcome to the Help Center

Need assistance? Our Help Center is packed with resources to answer your questions. Just type what you’re looking for in the search bar, or explore our articles to discover all things Medely!

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💬 Chat Support 

🕔 Hours: 5:00 AM - 5:00 PM Pacific Time, Monday to Friday (excluding holidays)

Need a quick response? Chat support is your best bet! You can connect with us in just a few minutes. Just select the chat icon when logged into your account.

📧 Email Support

🕔 Hours: 5:00 AM - 5:00 PM Pacific Time, Monday to Friday (excluding holidays)

For most questions, we recommend using our chat service or in-app resources — they're the fastest way to get your questions answered! If those don’t resolve your issue, feel free to email us using the button below.

📞 Phone Support

🕔 Hours: 5:00 AM - 5:00 PM Pacific Time, Monday to Friday (excluding holidays)

For the quickest resolution, we suggest starting a chat with us through your account. Our self-service feature is available 24/7 through the chat messenger.

Alternatively, you can email us using the button above.

If you prefer to speak with someone over the phone, the Medely Support team is happy to help! You can reach them at (888) 858-7660 during business hours. Please keep in mind that during peak times, you might experience a wait.

😃 We look forward to helping you!

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